This is not a conflict!

Yes it is!

No it isn’t!

Dealing with conflicts is not easy for anyone. What creates a conflict? How can they be prevented? How can we deal with them? Is avoiding the matter always a good solution?

In conflict situations it is important to focus on the needs of others and to be able to apply various conflict management strategies. Right when you need it the most, it becomes difficult to really listen to what the other is saying and to ask exploratory questions. Especially when your mind rages with emotions. How do you protect your own boundaries? What is it that the other person really wants from you? How can you have them understand and acknowledge your needs? How can we translate that to the ingredients for a calm and reasonable conversation? A conflict is nothing more than a negotiation gone wrong.

In the training we practice various conflict situations and apply different conflict management strategies. A test helps to discover your natural style of conflict management. We translate your qualities and pitfalls to a case with the actor in which you will learn effective ways to get what you want and still keep the peace. Both realistic as well as absurd and fun situations help to gain insight in the practice of conflict management.