Everybody likes me! (with actor)
Supervisors and managers need to be likeable to some extent. It is impossible, however, for everyone to like you all of the time. Some managers tend to prioritise likeability to a level where it impedes rational decision making. This may become a pitfall that is often described as ‘love junky’. Many managers recognise this to a certain degree, and describe it as ‘getting stuck in between’. In some situations this may lead you to make the wrong decisions or to delay decision making. At the same time it is a quality: you invest a lot in positive and strong relationships. How do you stay effective and maintain good relations whilst being able to make difficult decisions that are sometimes painful to or in disagreement with others?
In this training we focus on your communicative qualities and we look at how you deal with resistance and negativity. A test will give you insight in your natural communication styles. In individual cases with an actor we then practice how to deal with difficult situations: how do you bring bad news? How do you deal with resistance or disagreement among your employees? What do you do when you fail to convince others?
After this training you can separate rational decision making from emotional processes. You will be able to make necessary decisions unaffected by the opinions and feelings of others, whilst maintaining a good relationship with your people. You can make tough decisions and still be sensitive to the emotions and wishes of your employees. They may not always like you, but they will understand and respect you and acknowledge your authority!